Fast and competent customer service throughout the world is a strategic success factor both for our partners and for us. Each customer can be sure of the fact that we treat his staff and his resources with the utmost respect.
Your priority is our
Rapid back up service ensures the product benefit, therefore a fast supply of spare parts or the availability of maintenance experts on-site are important.
Long-term availability of spare parts
Because of our own high manufacturing depth, we ensure that our systems only need a minimum of spare parts and that these spare parts will be supplied for a period of over 20 years after the original purchase. We maintain a comprehensive spare part magazine even when the parts in question are otherwise no longer available.
We solve problems before they arise. That is why all MSK systems are subject to extensive tests at our production sites prior to delivery. In addition we offer training courses in MSK plants or on-site. We place great value on CE-compliant documentation and detailed lists of spare parts. Together with our customers we plan out individual maintenance contracts and preventive maintenance strategies and implement them.
With the 24-hour Teleservice package our specialists are at your disposal around the clock. Using on-line-diagnostics via VPN or router connection, our experts can communicate directly with the PLC or the MSK EMSY software of your plant and rectify any faults.